By booking and attending a treatment session with Pebbles Wellbeing Studio, whether in-person or online, you acknowledge and agree to the following Terms & Conditions, including our Privacy Policy.
Online therapy is unavailable to clients diagnosed with psychiatric conditions, psychological illnesses, epilepsy, or those under psychiatric supervision.
You are required to provide accurate information on the questionnaire, including your full name, physical address during the session, next of kin contact details, and your GP’s full practice address and phone number. You authorise the therapist to contact your GP if deemed essential for your or others’ well-being.
Clients must attend all sessions free from the influence of alcohol or drugs and must provide a list of current prescription medications. It is your responsibility to ensure that the environment in which you participate in online sessions is safe and free from distractions. You must inform the therapist if anyone else is present or monitoring the session.
Recording sessions (audio or visual) without the therapist’s prior consent is strictly prohibited. The therapist reserves the right to terminate the session without notice if it is determined that the session was booked for purposes other than therapy. In such cases, the client remains liable for any session fees paid in advance.
All sessions are conducted online via agreed-upon platforms such as Zoom, FaceTime, WhatsApp, or Skype. The platform will be confirmed with your therapist during booking.
Successful therapy sessions require your full commitment and motivation. As the client, you are considered a “co-therapist,” meaning you agree to actively participate in the process, which may include self-work and attending sessions punctually.
Treatment is based on the information you provide, which you warrant to be complete and truthful. Your treatment plan and session frequency will be discussed with you, and your preferences will be considered.
You are free to end or withdraw from therapy at any time. If you have prepaid for sessions, unused sessions will be refunded upon request, subject to the cancellation policy. Refunds will reflect the actual price paid if special offers were applied.
If you anticipate being late, please notify us as soon as possible via call or text. Clients are responsible for the time they reserve for their appointments. If you are late, the session will still end at the scheduled time, and the full fee will apply.
Appointments are reserved exclusively for your treatment. A minimum of 24 hours’ notice is required to cancel an appointment to avoid incurring charges. For missed appointments and late cancellations, the full fee is payable. Payment must be made before the session via the payment link provided in your invoice email.
Appointments can be rescheduled or cancelled by contacting us via email at he***@pe********************.uk or by calling/texting 07306 366046. If you need to cancel within 24 hours of your appointment, please call or text directly.
Before beginning hypnotherapy treatment, an initial consultation lasting approximately 1 hour will be conducted. During this session, we will discuss your reasons for seeking hypnotherapy, your expectations, and what is required of you during and between sessions to maximise your therapy’s effectiveness. This consultation also determines whether hypnotherapy is suitable for you and whether we are well-suited to work together. There is no obligation to continue if you decide that hypnotherapy is not for you, or if it is determined that you would benefit more from a different therapist or therapy type.
Clients may respond differently to hypnosis and other therapeutic treatments. While we strive to address the issues you bring to sessions, we cannot guarantee specific outcomes. Successful therapy requires your active participation, commitment, and motivation. It is essential to practice the techniques discussed during sessions as instructed. We do not provide guarantees, as therapy success depends on your willingness to engage in the process.
Hypnosis and hypnotherapy are generally safe and natural. At Pebbles Wellbeing Studio, we are unable to treat individuals with medical diagnoses such as psychosis, schizophrenia, obsessive compulsive disorder, Parkinson’s, bipolar or manic depression, severe clinical depression, post-traumatic stress syndrome, Alzheimer’s or dementia, chronic anxiety, brain injury or epilepsy.
Please inform your therapist of any prescription medications you are taking. Therapist may request approval from your GP to confirm their awareness of your treatment. The therapist reserves the right to refuse therapy if a contraindication may affect treatment or to refer you to another therapist.
Any recordings or downloads from Pebbles Wellbeing Studio should not be used while operating heavy machinery, driving, or performing tasks that require concentration.
We adhere to best practices and the standards of conduct set by our governing bodies. By attending your session, you agree to the following standards of behaviour:
The Company reserves the right to cancel sessions or treatment if violent, abusive, or anti-social behaviour is exhibited.
The initial consultation and subsequent hypnotherapy sessions are priced at £65 each. Discounted packages for 4 or 6 sessions are available. Payment for online sessions must be made in timely manner, at least 24 hours before the session, an invoice e-mail with a payment link will be sent to the e-mail provided. We accept debit/credit card, Apple Pay, or PayPal.
Pebbles Wellbeing Studiois fully insured with professional indemnity and public liability coverage and is a registered member of the UK Hypnotherapy Council (UKHC). We adhere to the UKHC Code of Ethics and Professional Practice, which can be found on our website.
Hypnotherapy and Reiki services are non-refundable, as time is specifically allocated for your sessions. The therapist guides the client through the session but cannot force the client to change or control outcomes. Results cannot be guaranteed and may vary based on the mind-set of the client, the desire to change and the commitment to follow instructions during and after the session.
Clients are encouraged to communicate any concerns during or immediately following a session.
If concerns arise during a session, they will be discussed to determine the recommended course of treatment. Clients have the option to accept or decline further sessions. Prepaid amounts for future sessions will be refunded if the client decides not to proceed.
We aim to help you achieve a successful outcome, but no specific result can be guaranteed. Fees are charged for the therapist’s time and expertise, regardless of the outcome. Pain management sessions do not replace medical advice, and any reduction or cessation of medication must be supervised by a medical professional.
Upon request, we are happy to provide copies of the hypnotherapist’s certificates and credentials to legitimate clients. However, to protect the privacy of this information, we do not publicly display these documents on our website. Clients who would like to review the hypnotherapist’s qualifications can request to do so by contacting us directly.
If you have any questions or complaints about your therapy, please discuss them with your therapist first.